Age: Renters must be 21 years old for the rental of cars falling under group A to group E. And from car group F to Car group LC, renter must have completed at least 23 years of age.
* For renters aged below 23 years old, additional deposit and rental charges apply.

Passport copy with visa page or Emirates ID
Valid credit card in his/her own name.

Valid Driving license requirement:
International renters or authorized drivers must present a valid drivers'
license from their country of origin. If the drivers' license is in a language other than English, a valid International Drivers Permit must also be presented.

For UAE residents: Valid UAE license is allowed for all

For Visitors: Visitors must have an international driving license prior to arrival to the UAE. Citizens of 26 nationalities who are allowed to drive with licenses issued from their home countries during their visit to the UAE are: Germany, Italy, Switzerland, Poland, Finland, Spain, Holland, Greece, Sweden, Romania, Belgium, Ireland, Turkey, Denmark, Austria, France, UK, Norway, US, Canada, Australia, Singapore, South Korea, New Zealand, Hong Kong, Russia and South Africa.( original must be carried at the time of receiving car photos are not acceptable ( for final list check RTA )

Nationals from Greece, Turkey, Canada, Japan and South Korea need to obtain the legal translation of driving licenses from their home countries attested from their embassies or consulates in order to be able to drive in the UAE with such permits after their arrival in the country on a visit visa.

The minimum rental period is 24 hours.

In the unforeseen circumstances of your vehicle being involved in an accident or any kind of major or minor damage please note that the , You have to notify the police (Call 999) and remain with the vehicle in order to obtain a police report, otherwise the hirer will be held responsible for the entire cost of damage on the vehicle and rent for the days car remain in garage. On receiving the police report , provide it to HMZ Rent A Car 24/7 service number 00971529833577

Renters are not permitted to take the vehicle outside the UAE.

All of our vehicles are installed with Salik tags and will be charged AED 5/- per crossing at the Salik Toll gate.

Traffic Fines will be charged to the customer’s card inclusive of an administration fee of AED 100 or 10% of the traffic fine whichever is higher.

Parking fee is to be paid directly by customers at parking meters during their rental period. . A service charge in addition to the cost of the violation may be assessed to defer the cost of collection

All Parking charges are payable by the customer as per the required authorities however in case of handing over the car at airport minimum 90 minutes time should be spared for any unforeseen circumstances like if damage on the car which requires police report or etc.


Please note you must possess a credit/debit card to rent a car from us. You can also use a credit card of your friend or family as a guarantee. However, that person needs to be the final driver.

Credit card is required as a guarantee against payment for the traffic Fine/Salik/Any other traffic violation/Damage to the vehicle/All extras other than the rental paid at the time of rental.

Yes, provided the person is present at the time of signing the contract and should be added as a driver.

We will block an Amount of AED 2000 minimum on your credit card depending upon the car and driving license details of the hirer which is refundable after 21 working days from the car return.

The rate quoted at the time of reservation is an approximate total based on the rental terms indicated by you at the time the vehicle is reserved and often does not include optional services or additional charges for fuel, traffic fine, Salik etc. that occur at the time of rental or return. FRC automatically pays for the fines and charges clients on monthly payment.


Extension/Amendment of contract can be done by personally visiting the branch

Child/Baby Seats or GPS Navigators can be provided for an additional charge.

HMZ rent a car offers you 24hr breakdown and roadside assistance. In the event that you may require any assistance, you can call our toll free service number – 00971529833683

Not to put you through inconvenience, we can deliver and collect vehicles right at your doorsteps. Please note that in some cases a charge will be charged depending on distance.


  • A) Comprehensive insurance with insurance excess depending upon the car
  • B) Personal Accident Insurance (PAI) available in all cars

  • PAI – Is an additional extra that you may avail when you pick up your hire vehicle. PAI is an insurance which covers the authorized driver(s) and passengers in the hire vehicle for death, disability and medical expenses. PAI provides Accidental Death and Medical Insurance protection to you and your passengers in the event of accidental death or bodily injury for the duration of the rental. Your passengers will also be covered but only while they are in the rented car

    The customer will be responsible for the settlement of the insurance excess or deductible amount which is listed on the vehicle hire agreement. In the event of any damage or loss [including fire and theft] caused to the vehicle, provided it is used, operated or driven in conformity with the vehicle in the agreement. NOTE: A valid police report is mandatory

    Additional/optional items such as fuel, optional coverages selected at the time of rental, Salik, surcharge, etc. are not included in the full pre-paid amount unless it is specifically noted that certain options are included.


    For any query related with Reservations
    Central Sales Team
    Email address:
    Contact Number: 00971-502400157/ 00971-529833683